What to Look for in an IT Support Company

Published on December 15th, 2022|Last updated on January 15th, 2024

In this day and age, most businesses base their critical operations around their IT server and infrastructure, so it makes sense that you’ll need experts to help you manage it.

In the UK there are hundreds of IT support providers, all promising the same thing, but this doesn’t mean that they offer the high level of service your organisation requires.

Hitting a wall with your technology can cause a significant impact on your business, stunting your growth and affecting the standard of your customer service.

If you want the best for your business, you must choose the right IT support company. But to do that you need to know what qualities to look out for.  

In this article, we explore what you should look for in an IT support company, from case studies to the variety of support packages available, and what makes Nebula stand out from the crowd.

What to look for in an IT support company

While you may think that all IT support providers offer around the same level of service, this is not the case. Here are 6 key qualities to look out for to help you spot a great IT support company:

A company that is willing to get to know your business 

An IT support provider is not going to be able to offer you the best solutions for your business if they don’t know how you operate, or if they don’t understand your specific needs. 

The mark of a great IT support company is one that gets under the skin of your operation to understand how everything works, allowing them to provide you with the best level of support.

24hr monitoring and protection support 

You can never predict when an IT emergency is going to happen which is why you need a team that is always on hand to offer you out-of-hour support, 24/7, 365 days a year.

Offer various support packages 

Each business is different, so it only stands to reason that each business will require different levels of service and a variety of unique solutions.

Whether you require a relatively basic standard of IT support, or something a little more advanced (like cyber security), a decent IT support provider should have a wide range of packages to offer to ensure that the specific needs of your business are met.

Expert team 

Technology is varied and constantly advancing, which is why you need an IT company with expertise across a broad spectrum to ensure that there’s no issue that they haven’t encountered before (or if they haven’t encountered it before, that they have the knowledge to work out what’s gone wrong!).

Case studies

Most of us wouldn’t buy a product without checking the reviews first, so why would you cut corners when it comes to choosing your IT support company?

Case studies are a great way to find out whether other businesses have seen the results they need, how the support company handled the issues and they’re familiar with working with similar businesses to your own.

Once you’ve done this research, you should have a good idea of whether they are a suitable match for your business.

Security solutions and disaster recovery plans 

Threats to your servers are becoming more and more common; you need to know if your IT support provider can offer packages that will protect you against events such as cyber-attacks and other IT disasters.

An IT support company worth its salt will also know the value of a disaster recovery plan and be able to protect your data and critical operations.

Make sure to ask for a detailed plan on how any prospective IT company plan to keep you afloat in the event of a serious IT disaster – hope for the best, plan for the worst!

Why choose Nebula IT as your IT support provider? 

At Nebula, we go above and beyond to ensure that you receive a comprehensive service, but not just any old service, we’ll work closely with your team to make sure that your package is perfectly tailored to your needs.

It sounds like a line, but our motivation doesn’t come from how much money we can make from you. Our passions lie in providing the best outcome for your business, which means securing a stable and reliable IT system

We care about your IT system as if it were our own, providing bespoke solutions and active responses to minimise disruption to your critical business operations.

Whether you require a simple level of IT support, or something a little more advanced, we have you covered with our ‘Support Essentials’ and ‘Support Advanced’ packages.

To find out more about our fully managed IT support solutions and how they can benefit your business, don’t hesitate to get in touch today!