Remote Support

IT THAT SUPPORTS YOUR BUSINESS

IT should help you to meet your goals, not slow you down!

We provide expert IT support and consultancy to organisations in Bristol, Bath and the surrounding areas, delivering a solution that keeps you online and operational. This means that you can crack on with what you need to do, safe in the knowledge that your IT’s got your back.

Your staff can focus on driving business growth, we’ll focus on finding solutions to your IT problems.

24/7 Support

Minimise downtime & keep your service running, even out of hours.

Grow alongside your business

We can scale our service up or down depending on what you need.

Win more business

Taking your IT seriously reassures potential customers, making it easier to convert..

What does your business need?

Free no-obligation business IT audit

Find out where you stand with your current IT systems. Our auditing service allows us to get to know your infrastructure set up, inside and out.

The risk-free review identifies the quality of your existing IT infrastructure and will identify the reasons for downtime or slow performance and reveal productivity gains.

See how you can build yourself a stronger platform on which to grow.

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HERE'S THE STATS OF GREAT IT
...IT'S NOT BULL**IT

67%

of business owners claim that they don't fully understand their IT

83%

of enterprises use Microsoft Office in their business

£3.86m

is the average cost of a data breach

54%

of businesses in the UK outsource their IT

Support Core

IT support on a budget, perfect for businesses at the start of their journey.

  • Guaranteed Response Times
  • Microsoft Updates
  • 24x7x365 Server and Backup Monitoring
  • Unlimited Remote Support
  • VIP Rates Onsite Support
  • VIP Rates After Hours Support
  • Enhanced Onboardings and IT Documentation
  • Procurement Assistance
  • Annual Executive Report
  • Annual Technology Business Review Meeting
  • Cyber Security Assessment
  • VIP Rates Cyber Essentials Accreditations
  • Simulated Mock BDR Test
  • Customer Specific Infrastructure Management
  • Business Continuity Planning

Support Essentials

Ideal for expanding businesses who’ve accelerated beyond the start-up phase, our Essentials solution ensures that your IT support grows with you.

  • Guaranteed Response Times
  • Microsoft Updates
  • 24x7x365 Server and Backup Monitoring
  • Unlimited Remote Support
  • VIP Rates Onsite Support
  • VIP Rates After Hours Support
  • Enhanced Onboarding and IT Documentation
  • Procurement Assistance
  • 6 Months Executive Report
  • 6 Months Technology Business Review Meeting
  • Cyber Security Assessment
  • VIP Rates Cyber Essentials Accreditation
  • Simulated Mock BDR Test
  • Customer Specific Infrastructure Management
  • Business Continuity Planning
  • 12 Months Asset & Inventory Management Report
  • 12 Months IT Budget Preparation
  • Technology Adoption Sessions
  • Central Training Resources

Support Advanced

Our Advanced solution is designed for larger companies with up to 250 users. This solution will transform your IT into the strategic function your business needs to thrive.

  • Guranteed Response Times
  • Microsoft Updates
  • 24x7x365 Server and Backup Monitoring
  • Unlimited Remote Support
  • Onsite Support
  • VIP Rates After Hours Support
  • Enhanced Onboarding and IT Documentation
  • Procurement Assistance
  • 3 Months Executive Report
  • 3 Months Technology Business Review Meeting
  • Cyber Security Assessment
  • 12 Months Cyber Essentials Accreditation
  • Simulated Mock BDR Test
  • Customer Specific Infrastructure Management
  • Business Continuity Planning
  • 6 Months Asset & Inventory Management Report
  • 6 Months IT Budget Preparation
  • Technology Adoption Sessions
  • Central Training Resources

Happy Client

"They provide everything we need with a friendly demeanour."

NEBULA PROVIDE IT EXCELLENCE TO LOCAL ACCOUNTANT

Roberts & Co had experienced hit & miss IT support in the past and needed a reliable IT partner. Since partnering with Nebula, the team at Roberts & Co have been reassured, both of the fact that A) the server worked and B) there was someone available to talk to should they need support.

Related content

Latest guide

Nothing kills productivity like bad IT. It stops people from doing their job properly and prevents your business from maximising its growth potential.

However, you can remove your IT headache and supercharge your productivity with a good IT support partner. At Nebula, we offer solutions that go beyond purely IT support.

Download our guide to learn what all-round IT support can do for your business.

Download

Let's talk about making IT work for you

IT that works all the time for your business, requires proactive support so as to stop issues in their tracks.

Whatever your IT resources and budget, Nebula will work in close partnership with you to create a bespoke solution that adds real value to your business.

It’s amazing how much more you can achieve when IT is working with you!

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