Roberts & Co Ltd

The task

Roberts & Co had struggled with hit-and-miss IT support in the past, using unreliable support people and wanted to build a relationship with an IT company who they could trust and rely on for urgent and ongoing support.

Their server was getting slow and full, which was a big risk; if the backup failed, they would have lost a lot of mission critical data. Roberts & Co needed an IT company who understood the urgency of their situation – as accountants, if they missed a reporting deadline, they could be fined, so it’s imperative that their IT support was on the ball.

Our response

We delivered a tailored server audit, creating a bespoke offering just for them, not just a quick fix. By listening to the team, we were able to get under the skin of the business and form a support plan that fit their needs.

This support plan also included bespoke cyber security integrations, including patches and updates (this helps a lot with key financial software, such as Sage and Xero).

Since partnering with Nebula, the team at Roberts & Co have been reassured, both of the fact that A) the server worked and B) there was someone available to talk to should they need support.

Reliability is essential when it comes to IT support, which is why we’re always available should our partners have any questions.

The impact

Roberts & Co needed support with urgency, and that’s exactly what Nebula supplied.