Remote Support
IT Support

How Nebula supports both you and your business IT

03 Nov 2014
Author: Phoebe

IT support is a very broad term which is why we think it’s a good idea to break it down and explain a little more about how Nebula IT supports your business, the technology and your staff.

IT Support with Nebula

At Nebula, we can support and maintain as little or as much of your IT as you require by acting as your business IT department minus the overhead of an in-house equivalent.

Our team of experts have mountains of experience from both sides of the phone, knowing how important IT is at the customer end for IT to simply put, just work and how important it is to resolve any problems as quickly and as efficiently as possible to get your business back to doing what it does best and not being bothered by IT issues.

The team at Nebula proactively maintain your core IT aspects such as your Windows, Linux and Apple server through to your desktop printers to address issues before they become problems that impact your workforce.

Our phone and email support put your staff in direct contact with a member of the team at Nebula who can help resolve the problem without any hold music, no auto-attendant and no queues.

Site visits, they’re included

We’re very proud to include site visits free of charge, from the feedback we get from our clients we know how important this offering is. More IT aches and pains are fixed by having an expert present on-site for your staff to talk to than by only offering phone and email support which is why we think it important to include this in all our support services.

Our team enjoy understanding how your business work – visiting your site along with the phone and email support enables us to help understand the day to day operations of your business and how IT can make things more simple.

We’re here to listen

Nebula is here to listen, we work closely with our customers to make sure their IT is not a worry or something that is holding them back and preventing growth. We feedback to all levels of management to make sure all the information from the ‘IT Department’ is available to help make important business decisions, to help forecast and manage any planned growth by offering scalable services to grow at the same rate of the business which reduces both risk and cost.

We work closely with partners like Microsoft and F-Secure to ensure we offer the best technologies in line with the best support.

If you would like to discuss in even more detail how Nebula can help you and your business, please give us a call on 01454 534 009 or drop us an email via the contact page.

Are you receiving great IT?

A great IT provider will help accelerate your business growth, maximise opportunities and understand your company ethos. If you feel you're not getting maximum value from your IT provider, it could be time to switch.