The task

As CatSci handle large amounts of sensitive data, the security and maintenance of their IT infrastructure is incredibly important.

In order to facilitate their continued growth in a cost-effective way, they needed to know that their IT could keep up – that’s where Nebula came in!

Our response

CatSci approached us as they needed a resource to bolster their internal IT team. They needed our co-managed IT service!

The Nebula team would pick up any excess jobs that Toby and his team didn’t have the time for; we’d work together in partnership to help ensure CatSci could keep growing (and that everything continued running smoothly). 

Over the last two years, we have provided a wide variety of IT support, including (but not limited to):

  • Taking on day-to-day tasks (updates, laptop setup, etc.)
  • Replacing two servers
  • Installing a new firewall
  • Handling CatSci’s disaster recovery (backups)

To support their continued growth, CatSci have just commissioned 2 new laboratories! Nebula technicians will help to reduce the stress on internal staff throughout by helping with many of the rigorous setup jobs – what an exciting time!

The impact

“The biggest benefit of Nebula’s co-managed IT support is the peace of mind that they provide me. I know that if I need anything, they’re at the end of the phone. Not only this, but ‘IT’ is very broad, meaning that it’s difficult for a single person to know everything. Working with Nebula gives me access to subject matter experts, meaning that there’s someone for every occasion ready to go.”