Roberts & Co
Roberts & Co is a firm of chartered accountants and registered auditors based in Chipping Sodbury, Bristol, providing forward‑thinking financial support for businesses and individuals. They offer a full range of services—including bookkeeping, accounting, payroll, tax planning, auditing, and wider business advisory—aimed at helping clients improve performance, identify new opportunities, and make well‑rounded financial decisions that consider both personal and business goals
The Task
Roberts & Co had struggled with hit and miss, unreliable IT support previously, and wanted to build a relationship with an IT company who they could trust and rely on for urgent and ongoing support.
Their server was getting slow and full, which was a big risk; if the backup failed, they would have lost a lot of mission critical data. Roberts & Co needed an IT company who understood the urgency of their situation. As accountants, if they missed a reporting deadline, they could be fined, so it’s imperative that their IT support was on the ball.
The Solution
We delivered a tailored server audit, creating a bespoke offering just for them, not just a quick fix. By listening to the team, we were able to get under the skin of the business and form a support plan that fit their needs.
This support plan also included bespoke cyber security integrations, including patches and updates (this helps a lot with key financial software, such as Sage and Xero).
The Outcome
Since partnering with Nebula, the team at Roberts & Co have been reassured, both of the fact that A) the server worked and B) there was someone available to talk to should they need support.
Reliability is essential when it comes to IT support, which is why we’re always available should our partners have any questions. Roberts & Co needed trustworthy, secure and reliable support with urgency, and that’s exactly what Nebula supplied.
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Why Nebula?
Dedicated
We are focused on fuelling our community with intelligent technology solutions. We want to help you be your best using technology.
Accreditations
We build excellent relationships with technology partners so our clients can access the best solutions and support.
Adaptable
As technology specialists, we know how quickly things can change. We are responsive to change too, in you are clients and the latest tech.
Local
Based on the edge of Bristol we are local experts to organisations in the South West, South Wales and the Cotswolds.
Caring
We genuinely care about the impact that we make, through our service and our charitable activities.
Energetic
We are fun to work with, and bring our energy and enthusiasm to every client.