Your trusted Managed IT Support company

As an established company, your years of hard work have paid off. But that doesn’t mean sustainable growth will be easy.

A key part is how your company utilises IT. With technology rapidly evolving, choosing the right IT partner to help deliver on your business goals will be essential.

Our managed IT support will transform your IT into the strategic function your business needs to thrive. We’ll support existing IT team members, plug gaps and help you scale. Established businesses are no longer about quick fixes, but systematic improvements.

Whether it’s a seamless move to a larger office, or a purchasing strategy for new staff equipment, our goal is to make your IT function proactive. A busy hiring period will also need a scalable helpdesk that can handle multiple requirements and enquiries. Nebula IT has it all sorted, and your team are then free to focus on other business-critical projects.

What you get with our Manage IT Support

Access to Nebula Univertual

Our learning management system which empowers your team to make the most of Microsoft technology.

24/7 Systems Monitoring

We are always keeping an eye on your systems in the background.

Patching & Security Maintenance

We keep your systems up to date for your peace of mind.

Remote Helpdesk

Access to the Nebula Helpdesk team during office hours.

Cloud Ticket Portal

A simple system for managing your support requests.

Microsoft 365 Support, Security & Best Practice

Get the most from Microsoft’s powerful software whilst we maintain best practice administration of your users and M365 security compliance.

Quarterly Alignment Meetings

Regular meetings to ensure your IT matches your needs.

Backup Monitoring & Maintenance

Checking your backup systems are working as they should be.

Dedicated Account Manager

To ensure you always get smooth service from us.

Health Reporting

Keeping you informed so you can make good decisions.

Software/Hardware Support

Helping you with all aspects of IT.

Asset Management

Ensuring your IT stock and budgets are fit for purpose.

Business Continuity & Recovery Planning Service

Understanding and planning what’s required to keep operations going whist putting in countermeasures for if disaster strikes.

Arranged Onsite Visits

For when remote support is not enough.

Priority Support for Ad Hoc Projects

Helping you deliver flagship IT projects which level-up your business

Budgeting and Year Reviews

Ensuring you know what it will take to get you to where you want to be

Fully Managed IT Department

Whether it’s extending your inhouse ops or completely stand alone, you’ll benefit from a complete service

Cyber Essentials Accreditation

We'll help you work towards achieving the Government's Cyber Essentials accreditation.

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The Benefits

How you benefit from our Manage IT support package:

  • An IT function that helps you drive business growth.
  • Less downtime with a high-performing IT system that’s more dependable.
  • Stay safe with optimised cyber security and risk management.
  • Day-to-day problems are sorted, freeing up your staff, making life easier.
  • Strategic IT support during relocations and busy hiring periods.
  • Expert IT support on tap for your users – email, phone, online chat – choose what works best for you.
  • Costs are simple and transparent, planning is easier.
  • A more resilient business with tailored disaster solutions
  • Overall productivity improves, with fast response times and turnarounds.
  • Stay cutting edge with digital transformation advice and implementation

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Your trusted IT company

Why you can trust Nebula IT for a full IT support service

Our expert team is fully insured and experienced in working with a wide range of organisations from 1 to 250 users. We have particular experience with charities, legal services and financial services. We are vendor certified and use industry leading processes, tools and systems. We give you direct engineer access and are Cyber Essentials Plus certified. Oh, and we balance expertise and professionalism with approachability and friendliness.