It’s been in the news this week – Panda antivirus software has labelled itself as malware.
The BBC is reporting that after an update, essential components in two Panda Security antivirus programs became corrupted, leading them to be mistakenly identified as malign and quarantined.
Nebula has had a few businesses get in touch this week about Panda effectively stopping computers from functioning properly with some even unable to boot up. We’ve been closely monitoring the situation and helping these businesses roll out Panda’s solution to the problem.
We have a major bit of advice for people running Panda currently that has not been updated.
DO NOT RESTART YOUR COMPUTER.
If you need any assistance restoring your computers back to their original state – please don’t hesitate to contact the Nebula Support Team on 01454 534 009 or via support@nebulait.co.uk.
Panda Support Release Fix
Symptoms
The issue with the signature file of 11 March 2015 might have affected our PCOP and Retail 2015 customers. This issue may have caused some files to be moved to quarantine.
Solution
The signature file was repaired immediately. Additionally, a solution for all affected products has been automatically deployed. However, in certain environments, it is possible for the incident to persist.
If your computer cannot log in to Windows
Start your computer in Safe Mode and carry out the previous steps to run the tool.
Panda Security has issued the following updates so far :
- UPDATE – Thursday 11:30 (CET), 12 March, 2015Additional scenarios and instructions -COMCTL32.dll or other (DLL) files missing- added to the support article:
http://www.pandasecurity.com/usa/enterp … ?id=100045 - UPDATE – Thursday 3:30 (CET), 12 March, 2015Tool to fix the issue is now available. The tool is to be used if the previous automatic deployment of solution did not work
Please refer to the Support article:
http://www.pandasecurity.com/usa/enterp … ?id=100045 - UPDATE – Wednesday 21:30 (CET), 11 March, 2015
The solution which restores the quarantined files has been automatically deployed in all the affected products. We are working on on a tool to be installed on those computers which require a manual installation of the solution. We will keep informing. Please always refer to the web article to get the latest information regarding this issue. - UPDATE – Wednesday 20:00 (CET), 11 March, 2015[/b]
We are currently certifying the tool that solves the issue. As soon as it is available, we will publish it in this article. - Wednesday, 14:00 (CET) March 11th 2015We inform you that we have had a problem with our signature file that might have affected our PCOP and Retail 2015 customers. This issue causes some files to be moved to the quarantine.
The signature file has already been replaced, so this situation should not recur. Nonetheless, we advise our customers not to restart your computer. At Panda Security we are analyzing the impact and working to restore the situation at the endpoint.
If you need any assistance restoring your computers back to their original state – please don’t hesitate to contact the Nebula Support Team on 01454 534 009 or via support@nebulait.co.uk.
