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5 Signs your current IT support service is not delivering value

12 Oct 2021
Author: Phoebe

We all know that managed IT services are essential, without it, our IT systems would stop functioning eventually, but do you know how to identify good business IT support from the bad?

A recent survey suggests that the vast majority of UK SMEs are using some form of managed IT support service.

But out of those, how many do you think could determine what’s valuable support, and what’s not so great?

What should a good IT provider be doing?

A good IT provider should be adding value to your business at all times. They should understand your business (and adjust accordingly), offer key, specialist services that are genuinely beneficial to your business, and they should always add value.

The best services will align themselves with your business’ long-term objectives, striving to deliver above and beyond where possible in order to ensure your IT systems are helping drive your performance and growth. 

It’s almost impossible for managed IT support to be comprehensive. IT is such a broad specialism that in order to provide everything, you’d need a monstrously large team.

This means that when you’re talking to a prospective IT partner, ask them about their specialisms.

Any provider worth their salt will be honest and tell you exactly what they’re great at, and what they can do. 

One of the biggest red flags in IT? ‘Yeah mate, we can do it all.’

A good IT support service will specialise in a few things, and will work to make sure that they’re a good fit for you before moving forwards.

Learn if your current IT provider is delivering value

Keen to find out whether your IT provider is truly valuable to your organisation? Click here to download our free eBook that details 5 ways that you can determine whether it’s time for a change.

Already looking to swap? You’ve come to the right place!

At Nebula, we believe that managed IT services should be as transparent as possible. That’s why we always make tailored recommendations as to whether we think we’d be a good fit for a business before we get started, ensuring that everyone’s happy. Get in touch with our friendly team today to find out more about our offering and specialisms; we’re on hand to answer any questions you have.

Are you receiving great IT?

A great IT provider will help accelerate your business growth, maximise opportunities and understand your company ethos. If you feel you're not getting maximum value from your IT provider, it could be time to switch.